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Who we are

Our website address is: https://extractcoffee.co.uk.

What personal data we collect and why we collect it

When you purchase products from us we collect your name, billing and shipping address, email address & phone number. We also collect transaction data - such as paypal or credit card which is fully encrypted. We use Stripe and Paypal to process our webshop payments. We collect and store information about your order history with us so that we can help resolve customer support queries if you contact us about your order, and to help us provide loyalty rewards to customers who regularly shop with us. Our legal basis for this is Legitimate Interests.

When you sign up to our mailing list we collect your name and email address. We also collect information about how you interact with your email, so we can improve our user experience. If you unsubscribe for our email, we store your details on a suppression list which ensures you do not receive emails from us again. Our legal basis for this is consent.

When you are browsing our site, we collect anonymous user information about the sites you have come from and how you use the site. This helps us improve the usability of our website and understand the effectiveness of our marketing and advertising channels. The legal basis for this is consent.

If you complete a form or survey sent from Extract Coffee Roasters we collect the personal information you enter into that form. The legal basis for this is consent.

In addition to listing what personal data you collect, you need to note why you collect it. These explanations must note either the legal basis for your data collection and retention or the active consent the user has given.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

We use a Facebook tracking pixel to help us measure the effectiveness of our advertising across Facebook and Instagram. This information is anonymous. You can opt-out of Facebook monitoring how your behaviour is tracked by advertisers in your ad settings here: (https://www.facebook.com/ads/preferences/)

Embedded content from other websites

Articles and blog posts on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We occasionally utilise the services of third party organisations to process your personal data. As the data controller, Extract Coffee Roasters determines the purposes and means of the processing of your personal data. Where your data is processed by any third party on behalf of us, that third party is a processor under the GDPR. We confirm that we take steps in order to ensure that this data is processed lawfully under the law in accordance with each agreement that we have in place with each processor.

Other services we use
When you purchase a product from our site, we share your data with our payment provider, Stripe, and e-commerce provider, WooCommerce.

We use Typeform and Formlets to create surveys and feedback forms. These services will collect your response data.

We use Campaign Monitor to build our emails and manage our email lists. As part of this the information you provide when you sign up to our mailing list is shared with this system. We also share information on purchase history so we can manage our loyalty programme.

How long we retain your data

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We work with the following service providers outside of the European Union. We have verified that these providers meet the legal requirements for GDPR as data processors and have robust data protection standards.

Campaign Monitor
Google
Facebook
PayPal
Stripe
Formlets

How to contact us about your data

If you have questions about your data please contact us directly using the details below:

Gemma Screen, Marketing Manager: gemma@extractcoffee.co.uk
Roastery Works, Unit 1 Gatton Road, St Werburghs, Bristol BS1, 2SH

Join Or Follow Us

Join our exclusive Extract Coffee Club. You'll get special offers and discounts, invites to our roastery events, details of new coffee launches and stories from behind roastery doors. Expect one to two emails a month, never more than one a week and only ever from Extract (third parties are definitely NOT in the club)