Privacy
Your privacy matters
We think of ourselves as a trustworthy lot and we take your privacy seriously. We promise to never share or sell your personal information or collect personal information without a good reason. Sometimes we collect and store personal information to help us provide a better quality of service.
For example, you can explore the Extract Coffee website without giving us any of your personal details. If you decide to buy some of our tasty coffee or any equipment from our webshop, enter a competition or sign up to our newsletter, then you will need to provide some personal details.
Below is a more our full privacy policy which explains in more detail what data we collect and why.
EXTRACT COFFEE ROASTERS PRIVACY POLICY
WHO WE ARE
Our company name is Extract Coffee Roasters Ltd, we are a UK company based in Bristol, UK. Our registered company address is: Extract Coffee Roasters, Roastery Works, Unit 1 New Gatton Road, St Werburghs, Bristol, BS2 9SH.
Our website address is: https://extractcoffee.co.uk.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
When you buy something
When you purchase products from us we collect your name, billing and shipping address, email address & phone number so that we can send you the products that you have bought, or get in touch if we require further information from you.
We also collect transaction data using our payment provider, Stripe. This includes Apple Pay, Google Pay, and Credit Card data which is fully encrypted so we cannot see payment details like your card or account number.
We collect and store information about your order history with us so that we can help resolve customer support queries if you contact us about your order, and to help us provide loyalty rewards to customers who regularly shop with us. Our legal basis for this is Legitimate Interests.
We work with carefully selected partners to improve our website experience and help us process and ship your orders. These include: MiniBC, ShipperHQ, Netsuite, Be A Part Of, Superfantastic, Ebizio (Intuit), BigCommerce, Royal Mail.
When we email you
Signing up to our email list is a great way to stay up to date with new coffees, competitions and stories from the roastery. We send a couple of emails each week and you get 30% off your first order when you sign up. You can sign up to our emails here, and can, of course, unsubscribe at any time by contacting us at hello@extractcoffee.co.uk.
When you sign up to our mailing list we collect your name and email address and information about how you interact with your email, so we can improve our emails and make them more interesting to you.
If you unsubscribe from our email, we store your details on a suppression list which ensures you do not receive emails from us again. Our legal basis for this is consent.
When you use our website
When you are browsing our site, we collect anonymous user information about the sites you have come from and how you use the site. This helps us improve the usability of our website and understand the effectiveness of our marketing and advertising channels. The legal basis for this is consent.
If at any point we provide links to external websites, we ask you to remember that we are not responsible for any of the content or for the protection of any personal information given whilst visiting these sites.
When you fill our a form
If you complete a form or survey sent from Extract Coffee Roasters we collect the personal information you enter into that form. The legal basis for this is consent.
ANALYTICS
Google: We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)
Social Media: We use tracking pixels to help us measure the effectiveness of our advertising across Linkedin, Twitter, TikTok and Meta (Facebook and Instagram.) This information is anonymous. You can opt-out of Facebook monitoring how your behaviour is tracked by advertisers in your ad settings here: (https://www.facebook.com/ads/preferences/)
Affiliates: We pay commission to advertising partners who refer customers to us. This is tracked using the AWIN tracking pixel.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles and blog posts on this site may include embedded content (e.g. videos, images, articles, etc.) Embedded content from other websites behaves in the exact same way as if you visit the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
WHO WE SHARE YOUR DATA WITH
The ICO (Information Commissioner's Office) class Extract Coffee Roasters as a data controller. As the data controller, Extract Coffee Roasters can determine the purposes and means of the processing of your personal data.
We use the services of third party organisations to process your personal data securely. For example, taking payments or sending emails. Where your data is processed by any third party on behalf of us, that third party is a processor under the GDPR. We take steps to ensure that this data is processed lawfully under the law in accordance with each agreement that we have in place with each processor.
Below is a list of the third parties we use and links to their privacy policies.
- When you purchase a product from us, we share your data with our payment providers, Stripe and Paypal. Your data is stored by our e-commerce provider, BigCommerce and our ERP system, Netsuite.
- We use Typeform and Formlets to create surveys and feedback forms. These services will collect your response data.
- We use Mailchimp to build our emails and manage our email lists. As part of this the information you provide when you sign up to our mailing list is shared with this system. We also share information on purchase history so we can manage our loyalty programme.
- Video content is hosted on and embedded from Vimeo. The data they collect will be the same as any data collected when watching videos on their site.
- Address details will be shared with outr shipping partners. These include: Royal Mail, DPD, DX Delivery.
HOW LONG WE KEEP YOUR DATA
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA
Some of the data processors we work with to provide a high quality service are based outside of the European Union. We have verified that these providers meet the legal requirements for GDPR as data processors and have robust data protection standards.
HOW TO CONTACT US ABOUT YOUR DATA
If you have questions about your data please contact us directly using the details below:
Gemma Screen, eCommerce Manager: marketing@extractcoffee.co.uk
Roastery Works, Unit 1 Gatton Road, St Werburghs, Bristol BS1, 2SH