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Join our awesome team in London

We've got not one but two exciting roles which we're currently looking to fill in London. If one of the below opportunities sound like they could be your dream job, send an email with your CV and Covering letter to Ben Rogers, our regional manager for London and the South-East

ben@extractcoffee.co.uk

ARE YOU OUR NEXT WHOLESALE ACCOUNT SUPPORT SUPERSTAR?

Do you look forward to new challenges every day, outside of the same four walls? Do you like teaching people how to make coffee better? Do you enjoy working with and fixing high-end espresso machines like Sanremo and La Marzocco?

We’re looking for a coffee-focused & technically-minded person to join our growing all-star team.

To be successful you’ll need to be working within speciality coffee, have a love for coffee tech and play the A game when it comes to service. We’re expecting you to have a couple years of operational experience under your belt, have a working knowledge of espresso machine maintenance and most importantly, be able to build highly visible relationships of trust in and out of the business.

Working out of our London base, the Wholesale Account Support role will include attending and fixing remedial machine faults under the guidance of our Technical Manager & working in support of our Wholesale Account Management team to look after our fantastic customers. The Wholesale Account Support person will report directly to the Regional Account Manager to effectively support all new and existing business across various sectors.

REQUIREMENTS & COMPETENCIES:

  • Represent ECR in everything you do and everywhere you do it
  • Provide customer support by way of site visits, quick audits, staff training, problem-solving and open communication.
  • Respond to technical requests across London
  • Maintain tool kit to complete basic technical fixes, reporting to the Technical team when necessary
  • Develop relationships with external suppliers to facilitate the supply and support of equipment.
  • Support Extract’s community initiatives with The Hotel School through sharing knowledge and mentoring.

REQUIRED SKILLS & QUALITIES:

  • Full driving licence
  • Coffee experience and a passion for speciality coffee
  • An impeccable standard of written and verbal communication in English
  • High integrity, consistently meets commitments in a timely and professional manner
  • Positive and engaging personality, with a hands-on approach
  • Accessible and responsive to face-to-face, phone, written and email communications

SOUNDS LIKE YOU?

If you’d like to apply please send your CV and covering email outlining salary expectations to Ben: ben@extractcoffee.co.uk

ARE YOU OUR NEXT ESPRESSO MACHINE TECHNICIAN?

Working in coffee and looking for a new challenge or a qualified espresso machine technician? We want to hear from you.

We’re looking for a coffee technician to join our awesome team of engineers. You’ll have incredible customer facing skills, be able to think on your feet and get excited at the idea of working with some of the world’s best coffee day in day out.

As one of the UK’s most innovative roasters, you’ll also get the opportunity to work on exciting projects such as new product releases (we were one of the first in the UK to get the Sanremo Cafe Racer) and some super slick machine customisations.

Based at our Sustainable Bankside location, near Borough Market in London you will be responsible for installing, servicing and maintaining our customer’s espresso equipment in the city.

Most important is a love and passion for coffee and commitment to Extract Coffee Roaster’s mission Make Coffee Better. Previous technical experience would be the icing on the cake but training will be provided where needed.

You’ll be mentored by the best engineers in coffee and have the full support of the incredible team here at Extract Coffee Roasters.

SOUNDS LIKE YOU?

If you’d like to apply please send your CV and covering email outlining salary expectations to Ben: ben@extractcoffee.co.uk

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