Join our team
Keep great coffee moving and grow your customer-facing coffee experience
We’re looking for an experienced barista or coffee professional who enjoys working with people, sharing knowledge and getting out on the road.
As our Customer Delivery & Coffee Trainer, you’ll combine regular coffee deliveries with foundation-level barista training and practical customer support. Around three days each week will usually focus on deliveries, with two days dedicated to training and customer visits, although the balance will flex according to demand.
You’ll become one of the most familiar faces our customers see—delivering their coffee reliably, building positive relationships and offering practical advice that helps their teams serve consistently great coffee.
This is a strong first step into Account Management for someone who already understands specialty coffee and hospitality but wants to build experience in customer relationships, field support and commercial awareness. You do not need to have worked as a formal trainer or delivery driver before. You may already coach newer baristas, lead shifts, help troubleshoot coffee quality or enjoy supporting customers and colleagues. We’ll provide training and support to help you grow into the role.
WHAT YOU'LL DO
Deliver coffee, equipment and other customer orders safely, accurately and on time
Plan efficient routes and communicate clearly about delays, access issues or delivery concerns
Load, secure and unload products carefully, following safe manual-handling practices
Carry out vehicle checks and maintain accurate delivery, mileage and vehicle records
Deliver engaging foundation-level barista training at customer sites and Extract training spaces
Coach customer teams in espresso preparation, grinder adjustment, milk steaming, drink building, workflow, cleaning and daily equipment care
Adapt your training and communication to different customers, teams and levels of experience
Carry out basic coffee-quality checks and provide practical, on-the-spot coaching
Build trusted customer relationships and answer routine questions about coffee, storage, cleaning and good barista practice
Encourage efficient workflows and help customers understand what affects coffee quality and consistency
Listen to customer feedback, identify quality, equipment, training or service concerns, and pass them promptly to the Account Manager or appropriate team
Keep customer visits, training outcomes and follow-up actions accurately recorded
What you’ll bring
Experience working in specialty coffee, hospitality or a similar customer-focused environment
Good barista skills and a sound understanding of espresso preparation, grinder adjustment and milk steaming
Strong specialty coffee knowledge and an interest in helping others improve
A warm, clear and supportive communication style
Confidence building relationships with customers and responding to routine questions
Good organisation and the ability to manage a varied, field-based working day
A practical, calm and solutions-focused approach
A full, valid UK driving licence
Confidence driving a van or larger vehicle, safely in urban areas, on motorway and at customer sites
The physical ability to complete regular loading, unloading and delivery duties
Confidence using digital systems to record customer, delivery and training activity
Willingness to travel regularly across the region
A bonus if you have:
Previous professional driving or delivery experience
Experience working for a coffee roaster, supplier or hospitality wholesaler
A recognised coffee qualification or training
Why join us?
Work van provided
31 days’ holiday, including bank holidays
Additional Sick Pay and Parental Pay
Free coffee for home
Employee Assistance Programme
Cycle to Work scheme
Paid volunteering time
Free On-site parking
Training and development opportunities
Team events and a values-led workplace culture
Hours & Location
Monday–Friday, full time
37.5 hours per week
Salary £27,000 - £29,000 depending on experience and qualifications
Based at Extract Coffee Roasters HQ, Bristol
Equity, Diversity & Inclusion
We actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential.
We work to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
