Field Service Technician

Join our Technical Services team

We’re looking for a Field Service Technician to help us keep the UK’s best coffee flowing.

At Extract Coffee Roasters, we build, maintain and repair high-performance coffee equipment for some of the country’s most respected cafés, restaurants and hospitality venues.

In this hands-on role, you’ll install espresso machines, diagnose faults, carry out servicing, and support baristas with on-site training — all while delivering outstanding customer care. You’ll work independently in the field, solving technical problems with confidence and care, backed by a brilliant technical team and workshop in Bristol.

At Extract, we work at the cutting edge of coffee technology — you’ll contribute to exciting custom machine projects and support the launch of new equipment from top manufacturers.

While most work happens during the day, some repairs and installations may fall outside standard hours. You’ll need to be flexibility from time to time — including participation in a shared on-call rota.

You’ll need excellent customer-facing skills, the ability to think on your feet, and the drive to get things working again - always with empathy, curiosity and care.

WHAT YOU'LL DO

Install, service and repair espresso machines, grinders and brewers at customer sites

Diagnose faults and carry out accurate, efficient repairs

Perform preventative maintenance and calibration

Provide basic barista training and machine care advice

Support call-outs and emergency repairs as part of an on-call rota

Keep clear service records and update job progress through our CRM

Act as an ambassador for Extract’s quality and values

What you’ll bring

Solid hands-on mechanical/electrical repair skills (coffee or similar equipment)

A logical approach to problem solving and fault diagnosis

Strong communication and time management

A full, clean UK driving licence

Confidence managing your time and stocks of spares effectively

A passion for coffee and commitment to customer experience

Barista knowledge or experience is a bonus, but not essential

A human approach — you value kindness, integrity and collaboration as much as technical skill

Why join us?

£28,000 - £35,000 based on experience & qualifications

Purpose-driven business

Company vehicle, tools and full training provided

23 days holiday + 8 bank holidays (additional days for long service)

Company Pension scheme

Wellbeing support & in-house yoga

Progression routes into workshop or specialist roles

Excellent coffee, every day

Coffee based experience?

Coffee industry experience is beneficial but not essential as full training is provided. We welcome applicants from a range of technical backgrounds. You’ll be mentored by some of the best technicians in the business and supported by a skilled, values-driven team that believes in kindness, integrity and learning from each other.

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Equity, Diversity & Inclusion

We actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential.

We work to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.