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National Account Manager (Maternity Cover)


ARE YOU EXTRACT COFFEE ROASTERS NEW NATIONAL ACCOUNT MANAGER (MATERNITY COVER)?

Extract Coffee Roasters, recently awarded Best Speciality Roaster in the UK Coffee Awards, is looking for a National Account Manager to join our Bristol team as part of a fixed term maternity cover contract. Our team is growing fast so there is a possibility that this could be extended.


ABOUT THE NATIONAL ACCOUNT MANAGER ROLE

Reporting into our Head of Customer Partnerships you’ll provide incredible customer support to multi-site cafe and restaurant groups across the UK.

You will work closely with Regional and National Account Managers and together will deliver an exceptional service to new and existing Extract customers.

You’ll be responsible for helping customers improve the quality of their coffee through barista training, on-site visibility and building positive relationships. You’ll also be overseeing the smooth and timely opening of new sites and accounts and providing ongoing support to existing customers.


SKILLS & EXPERIENCE WE'RE LOOKING FOR IN A NATIONAL ACCOUNT MANAGER

Hospitality and service is at the heart of all we do so you should be passionate about developing great relationships with our customers and providing an incredible Extract Coffee Roasters experience. You should have a positive and engaging personality and will help develop and maintain relationships across all levels.

Driven and able to work on your own, you will have meticulous attention to detail and able to consistently meet commitments with strict deadlines. This is a varied role supporting coffee delivery within multiple national customers, so you will have experience in working under pressure while remaining approachable and in control.

This is a hands-on coffee role, the ideal candidate will have experience in the speciality coffee industry or previous account management experience.

This is a national role with frequent travel required, so a full, UK driving license is essential.


MORE ABOUT EXTRACT COFFEE ROASTERS

Recently awarded best speciality roaster in the UK Coffee Awards, Extract Coffee Roasters is a speciality coffee roaster on a mission to make coffee better. By that we mean better for coffee growers, for cafes and hospitality businesses, for coffee drinkers and for our local communities too. There will be the opportunity to get involved in Extract’s Grounds Up community projects and provide guidance to some of the people we support through roastery training and work experience.

Behind roastery doors we are an eclectic mix of cyclists, runners, musicians, growers, bakers, bookworms, parents, artists, activists and allies. We care about things like fairness, listening, learning and helping others.

If successful, you’ll be paid a competitive salary, will have the full support of the incredible team here at Extract Coffee Roasters and will become a part of one of the most sustainable roastery teams in the UK.


INTERESTED? HERE'S HOW TO APPLY

If being Extract's new National Account Manager sounds like your dream job, we'd love to hear from you.

To apply, email our National Account Manager, Samantha Orr, with your CV and a cover letter outlining your salary expectations and why you're the perfect person to join our team.

sami@extractcoffee.co.uk

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