Wholesale Account Manager - Central England and Wales

JOIN THE ACCOUNT MANAGEMENT TEAM

We’re looking for a Wholesale Account Manager to help us deliver exceptional coffee and build lasting partnerships across Central England and Wales.

At Extract Coffee Roasters, we roast speciality coffee with purpose. We work with some of the UK’s most respected cafés, restaurants and hospitality venues supporting them to serve consistently brilliant coffee and grow with us.

In this field-based role, you’ll take ownership of a regional portfolio of customers. From your first site visit to training support and ongoing care, you’ll be the link between our customers and the full Extract team including our Technical, Training, Production and Logistics teams.

You’ll also play a key role in bringing new customers into the Extract community, identifying opportunities, managing onboarding and making sure everything runs smoothly from day one.

This is a people-first role. We value human qualities like empathy, integrity, curiosity and kindness. It’s how we show up for our customers, our teammates and each other.

You’ll be based at the Extract Coffee Roastery on Gatton Road and will spend much of your time out in the field visiting customers at their sites. A full UK driving licence is required.

What you’ll do

Manage a portfolio of wholesale accounts across your region

Work with the Regional Manager to grow accounts through new lines, cross-selling and upselling

Support the smooth and timely onboarding of new customers

Deliver customer-specific training, tastings and quality support on-site

Strengthen multi-level relationships and act as a trusted partner to each account

Represent Extract at events, launches and community cuppings

Log visits, training and account activity into our internal systems

Share customer insights that support growth and service improvement

What you’ll bring

Strong practical knowledge of speciality coffee, espresso preparation and barista standards

Confidence training, coaching or educating others about coffee

Experience working with customers in cafés, hospitality, wholesale coffee or foodservice

Strong communication skills and confidence working with everyone from baristas to business owners

A hands-on, organised mindset with great attention to detail

Commercial awareness and the ability to grow and retain B2B relationships

Familiarity with digital tools (CRM, scheduling apps, ERP systems)

A full UK driving licence

You lead with kindness, curiosity and optimism

Why join us?

Competitive Salary: £30,000 - £35,000 based on experience & qualifications

Purpose-driven business with a mission to Make Coffee Better

23 days holiday + 8 bank holidays (rising with service)

Cycle to work scheme

Employee Assistance Programme and wellbeing app

Paid volunteer days

Enhanced Company Sick Pay

Enhanced Maternity and Paternity Pay

Company pension scheme

Company events and recognition award

Free coffee for home use

A collaborative, values-led team that cares about fairness, listening and learning

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Equity, Diversity & Inclusion

We actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential.

We work to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.