Wholesale Account Manager - London

Wholesale Account Manager – London

Love coffee? Love people?

Join our Account Management team at Extract Coffee Roasters and help us Make Coffee Better: for growers, customers, and the planet.

In this role, you’ll manage and grow wholesale accounts across London, deliver on-site training, and be the link between our customers and the wider Extract team, including Technical, Training, Production and Logistics.

You’ll also play a key role in bringing new customers into the Extract community, identifying opportunities, managing onboarding and making sure everything runs smoothly from day one.

This is a people-first role. We value human qualities like empathy, integrity, curiosity and kindness. It’s how we show up for our customers, our teammates and each other.

What we’re looking for

• Strong practical knowledge of speciality coffee, espresso preparation, and barista standards
• Confidence training, coaching, or educating others about coffee
• Experience working with customers in cafés, hospitality, wholesale coffee, or foodservice
• Strong communication skills and confidence working with everyone from baristas to business owners
• A hands-on, organised mindset with great attention to detail
• Commercial awareness and the ability to grow and retain B2B relationships
• Familiarity with digital tools (CRM, scheduling apps, ERP systems)

What you’ll get

• Salary: £33,000 - £37,000 (based on experience and qualifications)
• Location: Morocco Street, London (SE1 3HB)
• Monday–Friday, 37.5 hours per week (9am – 5pm)
• 31 days holiday including bank holidays (rising with service)
• Employee Assistance Programme
• Paid volunteering days
• Excellent coffee every day, plus free coffee for home use

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Equity, Diversity & Inclusion

We actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential.

We work to ensure no job applicant, employee, or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.