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YOU SHARED. WE LISTENED.

Back in 2017 we ran a customer survey asking how we could make shopping on our website better for you. We listened and, bit by bit, have been making changes to make things easier, simpler, and better for you.

You may have noticed that towards the end of 2017 we also put our prices up. It’s not something we like doing but, with increased postage costs, increased packaging costs and a commitment to pay our farmers a fair price it was something we had to do. We still think our coffee is excellent value - speciality grade, ethically sourced, perfectly roasted and always with free shipping.

To everyone who has stuck with us. To those of you who gave (and continue to give) feedback on how to keep making things better. Thank you. Your wonderful messages often make us smile. More than anything we want to keep working with you and to keep getting better.

Here are a few of the changes we've made because of your feedback.

BREW GUIDES


Brew guides and recipes are available on our blog to help you make coffee better at home. We also include links to these in the emails you get from us.

READ OUR BREW GUIDES

Ash Dave High 5

LOYALTY REWARDS


We are so thankful to have such a loyal base of Extract superfans. Some of you have been buying our coffee for 8 years or more. In todays climate, that feels pretty incredible. This year saw the introduction of rewards and discounts which should be emailed to you, our most loyal customers on a more regular basis.

REDUCED PAPER


A lot of love goes into the beans we roast. We truly believe the stories of our farmers and roasters are stories worth telling (and part of the appeal of buying an artisan coffee product).

That said, we also want to reduce excess packaging as much as we can. Our info cards are now smaller so we’ve reduced our paper consumption by ⅓. These are all printed on recycled paper, using veg based inks.

Info Sheets fan

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COFFEE GIFTS


Last year we launched fixed term gift subscriptions available for 3, 6 and 12 months. Perfect if you want to share the love and buy a gift subscription for someone you know.


We also launched gift sets for this first time last year – ethical coffee goodies, beautifully packaged in an Extract box. Sweet as.



SHOP COFFEE GIFTS

OFFICE COFFEE


Apparently, better coffee at work results in higher employee engagement and more productivity (we read it on the internet so it has to be true).


With this in mind, we’ve launched office subscriptions too, so small offices and creative spaces can subscribe to kilo bags of coffee at a slightly lower price.



CHECK OUT OFFICE SUBSCRIPTIONS

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STUFF WE'RE WORKING ON.

RECYCLABLE PACKAGING


It’s a biggie. We’re working our way through the research and development stage of this project. Our challenge is that there are things the bag needs to have to keep the coffee fresh – so you get the best possible cup at home.


But, technology is moving fast – new packaging solutions are becoming more and more accessible and we hope to be able to take this step very soon.

EASIER WEB SHOPPING


We’re looking at ways to improve our shopping experience online. So you can filter by country, roast type and flavour profile. It’s taken a bit of head scratching – and a fair few post-it notes but you’ll see some changes in the not too distant future which will make it easier to discover new coffees.

RETAIL BAGS


We changed our bags last year too – they’ve got a bit more information on them now and are slightly smaller, but the design needs refining a bit. We’ll be including some “open here” instructions to avoid spilt beans and are going to tweak the dimensions of the bags so that they aren’t such a squeeze through the letterbox.

More updates to follow...

So, that's it for now. Please keep your feedback and ideas coming (a link to our customer survey is below) or get in touch via social media. We'll keep you updated with our progress. In the meantime friends, keep loving the brew.



TAKE THE SURVEY


Join Or Follow Us

Join our exclusive Extract Coffee Club. You'll get special offers and discounts, invites to our roastery events, details of new coffee launches and stories from behind roastery doors. Expect one to two emails a month, never more than one a week and only ever from Extract (third parties are definitely NOT in the club)