Coffee Subscription Delivery
Speciality coffee subscription service - FAQs
Never run out of coffee again. At Extract Coffee Roasters we offer super flexible, speciality coffee subscriptions so you can change, pause or update your subscription whenever you like. With zero contracts or commitment (it's only coffee after all!) you can cancel at any time.
Your coffee subscription starts on the day you place your first order. We have loads of flexible subscription lengths, so can send your coffee subscription every few days, weekly, fortnightly or monthly.
Freshly roasted. Delivered to your door.
FAQs ABOUT CHOOSING A COFEE SUBSCRIPTION
Which coffee subscription service is right for me?
You can either choose from our Hero Coffee subscription or Roaster’s Choice coffee subscription:
Hero Coffee subscriptions
Choose a coffee to be delivered to your door from our epic Hero coffee range. Our heroes are accessible coffees which translate well to the brew methods most of us have at home, including cafetiere (french press), moka pot, aeropress or espresso machine.
Roaster’s Choice coffee subscription
Our Roaster's Choice subscriptions are the perfect choice if you want to discover new coffees and receive a new limited edition coffee each month.
Choose from a Roaster's Choice Espresso subscription or Roaster's Choice Filter subscription and each month receive a different single origin coffee, roasted for espresso or filter, carefully selected by our roastery team.
If you brew with a pour-over method (V60, Chemex, Clever Dripper) try the Roaster’s Choice Filter. These methods will bring out the best in these coffees and the coffees will taste best without milk.
If you enjoy drinking coffee with milk, we recommend one of our hero subscriptions or our roasters choice espresso subscription.
The roasters choice subscriptions change monthly, so if you’ve set your subscription to come every two weeks, you’ll have that same coffee twice in a month.
How much does a coffee subscription cost?
Prices are listed per bag on our Shop. If you order 250g bag of per month, you’ll only be paying for that bag of coffee. Two bags a month? Double the price. This way we can keep your subscription flexible, and we can alter to your coffee needs. But don’t worry, we calculate the total cost for you as you set up your subscription. We offer free shipping on all of our orders.
If you decide to buy a 1kg bag you save 15% compared with the price of x4 250g bags.
When will my coffee subscription start?
The minute you place your first order. So you can expect your first coffee bag within 3-5 working days. Depending on your frequency selection, we will then ship your subscription every 3-5 days, weekly, fortnightly or monthly basis from that date, depending on your selection.
Can I cancel my coffee subscription?
Yes, we’re super flexible. You can change or update your subscription whenever you like, and you can cancel at any time. You can do this by logging into your account online or by emailing firstname.lastname@example.org.
I want to buy a coffee subscription as a gift.
We have gift subscriptions for 3, 6 or 12 months. You can choose from our Hero Coffee subscriptions or Roaster’s Choice subscriptions. (please see above for more details on our different subscription types).
Do you provide different grinds or whole bean?
We have four grind variations available:
- Espresso: For use with an espresso machine, Moka pot or Aeropress.
- Filter: For use with a V60, Chemex or Clever dripper (also Aeropress - it's flexible!)
- Cafetiere: For use with a French press or Cafetiere.
- Wholebean: Fresh beans, these will keep your coffee fresher for longer, but you’ll need a grinder at home.
I own a coffee shop. Do you supply wholesale coffee?
Are you a coffee shop, office or hotel? Do you need more than six kilograms of coffee a month? Take a look through the trade coffee section of our website to learn more about Extract Coffee Roasters wholesale coffee offer.
I want coffee for my office, do you offer office coffee subscriptions.
Yes. All of our subscriptions are available in 250g and 1kg sizes - and you save 15% when you shop by the kilo. If you're looking for less than 6kg of coffee a month, take a look at our coffee subscriptions to choose some delicious coffee to fuel your office.
FAQs ABOUT MANAGING YOUR COFFEE SUBSCRIPTION
Can I manage my coffee subscription online?
Yes! Log in to your account to manage your Extract Coffee Roasters subscription.
How do I log in?
Visit extractcoffee.co.uk/login.php enter the email address associated with your Extract Coffee Roasters account and your password.
If you are a trade customer and have multiple email addresses, please make sure you use the email address you registered for online ordering.
How do I reset my password?
You can reset your password by visiting extractcoffee.co.uk/login.php?action=reset_password and entering your registered email address.
You should receive a password reset email in the inbox of your registered account. Click on the link in this email and follow the instructions to log in to your account and reset your password.
I don’t have a password reset email?
First, check that you are using the correct email address registered to your account, then check your spam or junk folder and add extractcoffee.co.uk to your address book as a safe sender.
If this doesn’t work, we can reset your password for you.
Email email@example.com or call the roastery on 0117 955 4976 to let us know you are having problems. We can reset your password and give you a new password over the phone or by email.
When you log in using the password we have given you, you will be asked to reset your password to something secure which nobody else knows.
How do I update my subscription?
Log in to your account and go to https://extractcoffee.co.uk/account.php? To manage your account.
Click on the Subscriptions tab (this should be the second option). From here you should see your live and canceled subscription.
To edit the subscription, select the Edit dropdown on the right hand side of the subscription you would like to edit.
In this dropdown you’ll be able to change the following options:
- Change product options - the size and grind of your subscription.
- Change payment methods.
- Change shipping address.
- Change frequency, quantity and renewal date.
- Ship now - send your subscription early.
- Skip your next coffee renewal - if you need to take a break.
- Cancel your subscription.
If you need to change address, this needs to be done within the individual subscription as well as your address book.
If you’d like to change your payment method, this needs to be done in Payment methods saved on your account and also on the payment method saved on the individual subscription.
How do I update my payment details?
When updating Card Details for your Subscription new details need to added in two places on our website. You need to update the payment methods saved on your account, and the specific method you’d like for each subscription.
First, please add the card to your Payment Methods Tab under 'My Account'. Then you need to assign this card to your Subscription.
You can do this under the Subscription Edit area of your account.
Sign in to our website and select the subscriptions tab, edit on the right-hand side of the page, and then 'Update payment method'.
If you need coffee earlier than your next renewal date, you can select 'Ship Now' in the same menu, this will bring the renewal date to today and means will get it sent out the next working day. (Don't worry, it keeps your Subscription Frequency the same)
Can I pause my subscription?
If you’re going on holiday, or just need to take a break from your subscription you can “skip” your subscription renewals.
You can do this for up to 5 renewals. If you need to skip for longer, please email firstname.lastname@example.org
To skip your subscription, log into your account and go to the Subscriptions tab.
Click the Edit dropdown on the right hand side of your selected subscription. Then select Skip Recurrence.
Can I get my coffee early?
Yes! If you’ve run out of coffee and would like us to send it to you early, log into your account and go to the Subscriptions tab.
Click the Edit dropdown on the right hand side of your selected subscription. Then select Ship Now.